Returns & Exchanges

We want you to be completely satisfied with your purchase from RNIB Online Shop. If your fashion item isn't quite right, you can return it to us within 30 days of receipt for a full refund or exchange.

1

Pack Your Items

Place the unworn items with original tags still attached back into their original packaging to ensure they are protected during transit.

2

Complete the Form

Fill out the returns form included in your original delivery, clearly marking whether you would prefer a refund or a replacement size.

3

Attach the Label

Affix the prepaid Royal Mail returns label provided with your order to the outside of your package, ensuring any old shipping labels are covered.

4

Drop Off and Track

Take your parcel to any local Post Office and retain your proof of postage receipt until your refund has been fully processed by our team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing