Frequently Asked Questions

Everything you need to know about shopping with RNIB Online Shop

What makes your fashion products accessible?

Our fashion collection is designed with inclusivity in mind, featuring tactile markers, high-contrast colors, and easy-to-use fastenings like magnetic buttons or Velcro to assist those with sight loss or limited dexterity.

How do I know the color of the garment I am purchasing?

Each product page includes detailed high-contrast descriptions. Many of our items also come with integrated braille labels or QR codes that can be scanned with a smartphone to read the color and care instructions aloud.

What are your shipping rates and delivery times?

We offer standard shipping across the UK within 3-5 working days. Shipping is free on orders over £50. Express delivery options are also available at checkout for urgent wardrobe updates.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. We provide a pre-paid return label in every package to make the process as simple as possible.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your clothing materials suitable for sensitive skin?

We prioritize comfort by using high-quality, breathable fabrics such as organic cotton and soft bamboo blends, minimizing irritation and ensuring a premium feel for all-day wear.